Privacy Policy

1. Emergency Situations and Crisis Disclaimer

PLEASE READ THIS SECTION CAREFULLY

IF YOU ARE EXPERIENCING THOUGHTS OF SUICIDE, SELF-HARM, OR HARMING OTHERS, OR IF YOU ARE EXPERIENCING A MENTAL HEALTH EMERGENCY:

IMMEDIATELY STOP USING MINDOST.IN
CALL YOUR LOCAL EMERGENCY SERVICES (DIAL 112 IN INDIA)
VISIT THE NEAREST HOSPITAL OR EMERGENCY ROOM
CONTACT A QUALIFIED MENTAL HEALTH PROFESSIONAL

YOU MAY ALSO REACH OUT TO HELPLINES SUCH AS:

iCall (Tata Institute of Social Sciences): 9152987821
AASRA: 91-9820466726 (24x7)

MINDOST.IN IS NOT AN EMERGENCY SERVICE AND CANNOT HELP IN CRISIS SITUATIONS.

2. Introduction

Welcome to Mindost (mindost.in), an AI-powered mental wellness application (hereinafter referred to as "Mindost"). By accessing or using our app, you agree to these Terms of Service ("Terms"). If you disagree with any part of these Terms, please do not use our services.

3. Eligibility and Age Restrictions

You must be at least 18 years old to use Mindost. If you are between 13 and 18 years old, you may only use Mindost with the consent and supervision of a parent or legal guardian. We do not knowingly collect or solicit personal information from individuals under 13.

4. User Accounts

To create an account, you must provide a valid email address and may be required to provide additional personal information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

5. Subscriptions and Payment

Mindost offers three free sessions. Continued use requires a subscription. Payments are processed through Razorpay or Stripe, subject to their respective Terms of Service and Privacy Policies. Our refund policy allows for pro-rated refunds within the first 14 days of a new subscription.

6. AI and Liability Disclaimer

Mindost provides general mental wellness advice through AI technology. However:

Mindost is not a licensed therapist, psychiatrist, or mental health provider.
The AI is not a substitute for professional medical advice, diagnosis, or treatment.
Mindost does not guarantee the accuracy, completeness, or appropriateness of the AI's advice.
You acknowledge that Mindost is not responsible for any consequences, harm, or losses resulting from using the AI's advice.
Mindost is not suitable for emergency or crisis situations.
If you are experiencing a mental health emergency, please contact local emergency services or a qualified mental health professional.

7. Privacy and Data Protection

We take data protection seriously and comply with applicable Indian data privacy laws (such as the Digital Personal Data Protection Act, 2023):

All conversations are encrypted end-to-end.
We do not share your personal data or conversation logs with third parties, except as required by Indian law.
Data is stored securely in compliance with relevant regulations.
For more information, refer to our detailed Privacy Policy.

8. Communication

By signing up, you consent to receive emails and messages from Mindost regarding service updates, feedback requests, and promotional content. You may opt out of promotional messages by following the unsubscribe instructions provided.

9. Data Deletion

You may request deletion of your account and data at any time by contacting our support team. We will process your request within 30 working days, subject to any legal retention obligations.

10. Intellectual Property

Mindost retains all rights to the app's design, content, features, and technology. You retain ownership of any original content you submit, but grant us a non-exclusive license to use it to improve the service.

11. Prohibited Uses

You agree not to:

Use the app for any unlawful purpose
Attempt unauthorized access to the platform
Harass, abuse, or harm any individual or community using the app
Impersonate any person or entity
Disrupt the operation of the app or associated systems

12. Termination

Mindost reserves the right to suspend or terminate your account if you violate these Terms or use the app in a way that may harm other users or the service itself.

13. Modifications to Terms

We may update these Terms from time to time. Continued use of the app after changes are posted implies acceptance of the revised Terms. You will be notified of significant updates via email.

14. Accessibility

Mindost is committed to being inclusive and accessible. If you have any specific accessibility needs, please reach out to our support team and we will do our best to accommodate them.

15. Third-party Links

Mindost may include links to third-party services for your convenience. We are not responsible for the content or privacy practices of those external sites or services.

16. Limitations of AI

While our AI is built to support mental wellness, it cannot fully understand complex emotional conditions or replace professional judgment. Always seek help from a licensed expert for serious or clinical issues.

17. Contact Information

If you have questions, complaints, or feedback, you can reach us at:

support@mindost.in

[Your Registered Business Address in India]